A&M Autobody Inc. works with all major insurance carriers, and is also a preferred repair shop to many insurance companies. What does a preferred body shop mean for you and your vehicle? As a preferred shop, we work through an insurance company’s DRP, or Direct Repair Program. The repair shop has a connection with the insurance company, giving them a lot of control over the car repairs. We ensure that we approve specific parts and labor to take good care of your vehicle and your wallet.
Regulations in Massachusetts have been updated. Massachusetts is the only state in the country that has direct repair facilities. The state aims to increase the number of these facilities.
The state tries to find auto body shops that will work with them under their rules and regulations. Before the new laws, insurance companies would direct customers to their own facilities after an accident, depending on which insurance company they were with.
We’re an insurance company in your office to help you with all the paperwork as a one-stop-shop. But, in Massachusetts, as a customer, you can go wherever you want. You don’t have to be directed anywhere.
There are times we’re at the shop late. We will wait for a customer if they call us later in the day. We provide towing, we handle the rental car process, we try to be a full service, one-stop shop. It’s all about making the process as seamless as possible for our customers.